TOBIRA orders are delivered Monday to Friday.

We use DHL express, SF express as our couriers. Normally it takes 3-5 working days. Please Keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch.

TOBIRA CANNOT take responsibility for Customs Clearance delays or failed payment approval.

RETURNS

TOBIRA To be eligible for a return, please make sure to read the following points:

  • All return items must be in NEW/ORIGINAL and resalable with all tags and original package attached.
  • Please make sure all return items are well packaged, so as not to be damaged in the post.
  • We currently don't cover shipping costs. All return shipping fees are your responsibility.
  • Return packages are the customers' responsibility until they are received by us. We strongly recommend that you use a registered and traceable service or purchase shipping insurance when returning your item(s). This way you'll know that it's been delivered to us safe and sound.
  • Upon dispute, TOBIRA reserves the right to make the final decision on all return cases.

 

TO RETURN YOUR ITEM, YOU SHOULD MAIL YOUR PRODUCT TO:

4F., No. 17, Ln. 83, Kangning St., Xizhi Dist., New Taipei City 22153 , Taiwan (R.O.C.)

ONCE WE RECEIVE AND CONFIRM THE GARMENTS, WE WILL ISSUE A REFUND.

 


 

運送

TOBIRA 訂單於週一至週五配送。

我們與 DHL EXPRESS、SF EXPRESS、黑貓 快遞配合,通常需三到五個工作天送達。請注意送達時間是以 TOBIRA 寄出訂單後為估算依據,並且不負清關延遲或付款延遲之責任,敬請見諒。

 

退貨政策

如購買後發覺不合適或其他因素,TOBIRA 提供7天內的退換貨服務。商品必須是未使用過的條件下,並保持完整原始商標及包裝與發票收據共同寄回。收到商品後,我們將會退還原金額至您的付款帳戶,若該商品退還時遭到損壞,均不予退還。

如需退換貨服務,請將該商品寄送到:新北市汐止區康寧街83巷17號4樓。

*折扣商品均無法做退換貨。

 

 

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